Jira Service Desk Knowledge Base

After you set up confluence as a knowledge base for service desk your customers can browse that content for free.

Jira service desk knowledge base. Upgrading to jira server service desk 2 0 and moving to the version 2 pricing model. B confluence space are not access without a login i need to keep it private so anonymous users with a link can t. Spin up new services with jira service desk s intuitive codeless setup and configuration. And there is an option to have your knowledge base wiki.

How should i configure jira service desk and or confluence to. The service desk knowledge base benefits your team and your customers by. Jira service desk 2 x. With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation.

How to create a knowledge base with jira service desk and confluence. Letting customers help themselves by searching for articles in the help center gathering customer feedback to lead to more relevant and helpful article updates. Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list. Deliver exceptional it service fast.

A confluence based knowledge base can automatically be searched for articles pages via this field. The benefits of linking your knowledge base to jira service desk. Knowledge base shows empty content jira service desk self help. You only need to pay for people who are adding editing content.

Knowledge base searches still use the old application link url on the customer portal. I have a jira service desk project that uses a confluence space as a knwoledge base. Serving customers with a knowledge base. Local user logins to jira service desk fail when crowd sso is enabled.

Provide it service and support without the cost and complexity of traditional itsm solutions. A when my customers start typing they see suggestion from knowledge base and. The search results will be displayed as a list in the knowledge base custom. Our affordable and transparent pricing lets you get started quickly and deliver value fast.